Franklin - Software Programmer with 6+ years in contact center industry
Arcata, California, United Statesen
Gained extensive experience in roles including sales, customer service, tech support, and collections
Served in both supervisory and agent roles, demonstrating role progression and leadership
Published on CazVidVideo interview available
Summary
Experienced contact center professional with over 6 years in customer support, sales, and supervision, skilled in communication, empathy, and technical support.
Video Resume
Key Achievements
- Developed strong professionalism, empathy, and people skills applicable to customer interactions
Skills
Customer ServiceAdvanced
Provided assistance over the phone, addressing customer needs effectively.
Communication SkillsAdvanced
Handled communication in various roles including sales and tech support across US and Canadian markets.
Technical SupportIntermediate
Supported customers with technical issues, leveraging programming and industry knowledge.
Sales & CollectionsIntermediate
Participated in sales and collections efforts, enhancing revenue generation.
People SkillsAdvanced
Demonstrated professionalism, empathy, and ability to manage customer and team interactions effectively.