Fredis - Customer Service & Sales Specialist with 4+ years in BPO industry

Bucaramanga, Santander Department, Colombiaen

Provided multilingual customer support for diverse client profiles in high-volume environments.

Supported sales processes and client advisories, ensuring operational standards and customer satisfaction.

Publicado en CazVid

Resumen

Experienced bilingual customer service professional with over 4 years in the BPO sector, skilled in communication, problem-solving, and team coordination to deliver exceptional customer experiences.

Logros Clave

Coordinated with teams to maintain service continuity and uphold company operational standards.

Habilidades

Customer ServiceAdvanced

Delivered effective assistance via phone and digital channels, with strong communication skills in Spanish and English.

CommunicationAdvanced

Maintained clear communication with clients and team members, facilitating problem resolution and service quality.

TeamworkIntermediate

Worked collaboratively with teams to ensure seamless service delivery and support for customer needs.

Problem SolvingIntermediate

Resolved customer inquiries and issues efficiently, adhering to internal protocols and standards.

Organizational Skills

Experiencia

Customer Service &amp; Sales Representative

24/7.ai Colombia

26/02/2024 - 18/09/2024

Atención al cliente por canales telefónicos y digitales., Apoyo en procesos de venta y asesoría., Cumplimiento de los estándares operativos del servicio., Comunicación en español e inglés con clientes de distintos perfiles., Trabajo coordinado con el equipo para garantizar la continuidad del...

Customer Service Representative

Concentrix Colombia

05/09/2023 - 30/01/2024

Atención y soporte a clientes en operaciones de alto volumen., Resolución de solicitudes y problemas cotidianos del servicio., Uso de herramientas internas según los lineamientos de la empresa., Trabajo coordinado con el equipo para garantizar la continuidad del servicio., Cumplimiento de los...