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Customer Service & Sales Specialist with 4+ years in BPO industry
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Competencies
Delivered effective assistance via phone and digital channels, with strong communication skills in Spanish and English.
Maintained clear communication with clients and team members, facilitating problem resolution and service quality.
Worked collaboratively with teams to ensure seamless service delivery and support for customer needs.
Resolved customer inquiries and issues efficiently, adhering to internal protocols and standards.
Organized and coordinated tasks within high-volume customer service and support environments.
Education
Languages
Summary
Experienced bilingual customer service professional with over 4 years in the BPO sector, skilled in communication, problem-solving, and team coordination to deliver exceptional customer experiences.
Key Achievements
- Provided multilingual customer support for diverse client profiles in high-volume environments.
- Supported sales processes and client advisories, ensuring operational standards and customer satisfaction.
- Coordinated with teams to maintain service continuity and uphold company operational standards.
Experience
Customer Service & Sales Representative
Atención al cliente por canales telefónicos y digitales., Apoyo en procesos de venta y asesoría., Cumplimiento de los estándares operativos del servicio., Comunicación en español e inglés con clientes de distintos perfiles., Trabajo coordinado con el equipo para garantizar la continuidad del...
Customer Service Representative
Atención y soporte a clientes en operaciones de alto volumen., Resolución de solicitudes y problemas cotidianos del servicio., Uso de herramientas internas según los lineamientos de la empresa., Trabajo coordinado con el equipo para garantizar la continuidad del servicio., Cumplimiento de los...