Gabriel - Software Engineer with 5 years of experience in web development

San Pedro Sula, Cortés Department, Hondurasen

Led a team to develop a customer portal that increased client engagement

Implemented new features that improved application performance and user experience

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Resumen

Passionate about building efficient and scalable web applications with a focus on user experience and performance.

Logros Clave

Progressed from junior developer to senior software engineer within 3 years, gaining expertise in full-stack development

Habilidades

JavaScriptAdvanced

Used JavaScript extensively in developing interactive web applications and front-end components.

ReactIntermediate

Built responsive user interfaces and single-page applications with React framework.

REST API DevelopmentAdvanced

Designed and integrated RESTful APIs to enable seamless backend-frontend communication.

Database ManagementIntermediate

Managed SQL and NoSQL databases to support application data requirements.

Experiencia

Customer service representative

Teleperformance

March 2022 - June 2023

average of 50 calls per day focused on technical support for software and hardware, Innovation in operational processes to facilitate and streamline solutions, Customer follow-up to guarantee their satisfaction as well as their respective solution.

Retention and Sales Representative

Intouch CX

June 2023 - January 2024

addressing customer concerns, resolving issues, providing tailored solutions to retain clients, Leveraged exceptional communication and problem-solving skills to reduce churn rates and ensure customer satisfaction.