This is my profileContact via CazVidGabriel
Customer service representative
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Competencies
Used JavaScript extensively in developing interactive web applications and front-end components.
Built responsive user interfaces and single-page applications with React framework.
Designed and integrated RESTful APIs to enable seamless backend-frontend communication.
Managed SQL and NoSQL databases to support application data requirements.
Education
Summary
Passionate about building efficient and scalable web applications with a focus on user experience and performance.
Key Achievements
- Led a team to develop a customer portal that increased client engagement
- Implemented new features that improved application performance and user experience
- Progressed from junior developer to senior software engineer within 3 years, gaining expertise in full-stack development
Experience
Customer service representative
average of 50 calls per day focused on technical support for software and hardware, Innovation in operational processes to facilitate and streamline solutions, Customer follow-up to guarantee their satisfaction as well as their respective solution.
Retention and Sales Representative
addressing customer concerns, resolving issues, providing tailored solutions to retain clients, Leveraged exceptional communication and problem-solving skills to reduce churn rates and ensure customer satisfaction.