View Gabriel's professional profile on CazVid.
Demonstrated experience with Customer Service.
Demonstrated experience with Customer Satisfaction.
Demonstrated experience with Quality Assurance.
Demonstrated experience with U.S. Compliance.
KM2 Solutions
Provided customer support from U.S. medical and financial accounts through chat and outbound calls., Scheduled medical appointments and verified insurance procedures.
Teleperformance
Managed up to 70 inbound calls per day in English and Spanish., Delivered technical support while identifying upselling and retention opportunities., Translated customer documentation to improve clarity and customer experience.
KM2 Solutions
Monitored and evaluated customer interactions to ensure compliance with U.S regulations and internal quality standards., Conducted call quality audits and identified root causes of performance gaps., Designed and implemented corrective action plans that reduced compliance defects.
Vinali Group
Data Entry Specialist with experience in data migration, invoice processing, and database management., Responsible for converting manual invoice records into Excel spreadsheets with high accuracy and attention to detail., Skilled in QuickBooks, Fastfield, and Dropbox for data entry, document management, and workflow support., Developed and maintained daily operational reports tracking complete jobs across multiple U.S. regions, supporting data accuracy, reporting consistency, and operational efficiency.
Marketing
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Demonstrated experience with Call Monitoring.
Jobsity
Customer-focused Live Recepcionist providing professional call handling services for multiple U.S.-based companies., Responsible for answering inbound calls, accurately collecting and documenting client information, and relaying detailed messages to ensure timely service coordination., Experienced in updating and migrating calls scripts across multiple accounts to maintain accurate workflows within the call management application.
