Gabriela - Customer Service Specialist with 5 years in Service Industry

Handled customer inquiries and resolved issues to improve customer satisfaction.

Applied problem-solving skills to resolve customer complaints effectively.

Maintained clear and empathetic communication with customers and team members.

Managed multiple customer interactions simultaneously to ensure prompt service.

Respond to customer needs through competent customer service and problem-solving, Identify patterns in recurring customer challenges and propose solutions to mitigate the issues, Resolve over 30 daily tickets related to hardware and software issues, Achieve 92% + customer satisfaction, Monitor system performance and ensure network availability

Managed case files and maintained organized records, Communicated with clients, law firm and court personnel, Assisted in conducting legal research, Scanned, organized, and filed exhibits, briefs, and legal documents into the firm’s database, Drafted and reviewed legal documents and correspondence for attorney approval

Managed 200+ customer calls daily, Resolved issues and troubleshoot technical problems, Handled customer questions and complaints, Stayed up-to-date on new program offerings and proactively made recommendations to customers based on their needs and interests, Exceeded quantitative metrics on customer satisfaction and retention, Actively maintained and updated customer accounts