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Gabriela
Customer Service Specialist with 5 years in Service Industry
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Competencies
Handled customer inquiries and resolved issues to improve customer satisfaction.
Applied problem-solving skills to resolve customer complaints effectively.
Maintained clear and empathetic communication with customers and team members.
Managed multiple customer interactions simultaneously to ensure prompt service.
Education
Summary
Dedicated customer service professional with expertise in resolving customer issues and improving service experiences.
Key Achievements
- Resolved customer issues efficiently, ensuring high satisfaction levels.
- Gained extensive experience in handling diverse customer inquiries.
- Progressed from initial support roles to advanced customer relations management.
Experience
Tech Support
Respond to customer needs through competent customer service and problem-solving, Identify patterns in recurring customer challenges and propose solutions to mitigate the issues, Resolve over 30 daily tickets related to hardware and software issues, Achieve 92% + customer satisfaction, Monitor system performance and ensure network availability
Enrollment
Managed case files and maintained organized records, Communicated with clients, law firm and court personnel, Assisted in conducting legal research, Scanned, organized, and filed exhibits, briefs, and legal documents into the firm’s database, Drafted and reviewed legal documents and correspondence for attorney approval
Customer Service Representative
Managed 200+ customer calls daily, Resolved issues and troubleshoot technical problems, Handled customer questions and complaints, Stayed up-to-date on new program offerings and proactively made recommendations to customers based on their needs and interests, Exceeded quantitative metrics on customer satisfaction and retention, Actively maintained and updated customer accounts
Customer Service Representative
Provided excellent customer service and support to customers regarding products or services for prestigious American companies, Managed 300+ customer calls daily, Resolved issues and troubleshoot technical problems, Handled customer questions and complaints, Achieved 97% customer approval rating with compassionate and empathetic approach