Carmen - IT Support & Technical Support Specialist with diverse industry experience

Supported end-users with account access, passwords, and platform support for banking and retail sectors.

Provided second-level technical support and trained first-level technicians in supporting store operations.

Oversaw talent acquisition, onboarding, payroll, and staff supervision within an outsourcing agency.

Fluent in English, Spanish, and Portuguese, used in client support, training, and team coordination.

Proficient with MS Office, Google Suite, database management, cybersecurity, and various operating systems.

IT support for First Citizen Bank users (password reset, account locks, access to different platforms) via phone call, email and chat.

First and Second level technical support for Autozone stores located in USA, Mexico, Canada and Brazil., Trainer: provide training to first level technicians., Special tasks and assignments such as support for VIP users and creation of training material.

Full cycle recruitment process. (Talent acquisition), Organize work files for the staff., Onboarding support., Payroll management, Work contracts and settlements., Warehouse supervisor., Field staff supervisor.