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Carmen
Service Desk Agent
Contato
Competências
Supported end-users with account access, passwords, and platform support for banking and retail sectors.
Provided second-level technical support and trained first-level technicians in supporting store operations.
Oversaw talent acquisition, onboarding, payroll, and staff supervision within an outsourcing agency.
Fluent in English, Spanish, and Portuguese, used in client support, training, and team coordination.
Proficient with MS Office, Google Suite, database management, cybersecurity, and various operating systems.
Formação acadêmica
Idiomas
Resumo
Versatile support specialist experienced in IT support, technical troubleshooting, and staff management across banking, retail, and staffing sectors.
Principais conquistas
- Provided IT support for banking and retail clients across multiple channels including phone, email, and chat.
- Delivered second-level technical support and training to store technicians across North and Latin America.
- Managed full-cycle recruitment, onboarding, payroll, and staff supervision in a staffing agency environment.
Experiência
SERVICE DESK AGENT
IT support for First Citizen Bank users (password reset, account locks, access to different platforms) via phone call, email and chat.
OPERATIONS AND TECHICAL SUPPORT ANALYST
First and Second level technical support for Autozone stores located in USA, Mexico, Canada and Brazil., Trainer: provide training to first level technicians., Special tasks and assignments such as support for VIP users and creation of training material.
ACCOUNT EXECUTIVE
Full cycle recruitment process. (Talent acquisition), Organize work files for the staff., Onboarding support., Payroll management, Work contracts and settlements., Warehouse supervisor., Field staff supervisor.