Dedicated customer service specialist with bilingual proficiency in English and Spanish. Experienced in tech, retail, insurance, and food delivery sectors, adept at resolving customer issues and supporting sales and retention efforts.
Extensive experience assisting customers across sectors such as insurance, food delivery, cellular services, and e-commerce, ensuring client satisfaction.
Ability to communicate fluently in English and Spanish, providing bilingual support in call center and customer service settings.
Supported cellular service customers with activations and troubleshooting, enhancing user experience and retention.
Scheduled appointments for sales teams and assisted with order and policy changes, supporting business operations.
Iterum
Inbound and outbound calls to Root insurance (car insurance) customers, helping with enrollments, changes to the policy, payments, etc., Some appointment setting for our sales department.
Foundever
Calls and chats from GrubHub (food delivery) customers, helping with orders, payments, ETA’s, refunds, etc.
GGA Solutions
Take calls from Mint and Ultra (cellular services) customers, helping with activations, technical issues, retention and pre-sale work.
Alorica
Take calls from Amazon customers, helping with orders, returns, refunds, payments and updates.
Preparatoria
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