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Gael
Customer Service & Support Specialist with Bilingual Expertise in Tech and Retail
Contato
Competências
Extensive experience assisting customers across sectors such as insurance, food delivery, cellular services, and e-commerce, ensuring client satisfaction.
Ability to communicate fluently in English and Spanish, providing bilingual support in call center and customer service settings.
Supported cellular service customers with activations and troubleshooting, enhancing user experience and retention.
Scheduled appointments for sales teams and assisted with order and policy changes, supporting business operations.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service specialist with bilingual proficiency in English and Spanish. Experienced in tech, retail, insurance, and food delivery sectors, adept at resolving customer issues and supporting sales and retention efforts.
Principais conquistas
- Handled inbound and outbound calls for multiple clients including insurance, food delivery, cellular services, and e-commerce, ensuring customer satisfaction.
- Provided technical support for cellular services, assisting with activations and troubleshooting, contributing to customer retention.
- Managed appointment setting and sales assistance, demonstrating adaptability across roles in customer service and support environments.
Experiência
Appointment Setter and Customer Service
Inbound and outbound calls to Root insurance (car insurance) customers, helping with enrollments, changes to the policy, payments, etc., Some appointment setting for our sales department.
Bilingual Customer Service Representative
Calls and chats from GrubHub (food delivery) customers, helping with orders, payments, ETA’s, refunds, etc.
Bilingual Tech Support and Customer Service
Take calls from Mint and Ultra (cellular services) customers, helping with activations, technical issues, retention and pre-sale work.
Bilingual Customer Service Representative
Take calls from Amazon customers, helping with orders, returns, refunds, payments and updates.