Gene - Customer Service & Logistics Specialist with 5+ years in transport and digital marketing

Utilized ShipperCRM, HubSpot, and Salesforce for lead management, customer relationships, and workflow automation.

Managed and coordinated full and partial truckload shipments, negotiating rates and handling scheduling logistics.

Created and managed digital campaigns for property marketing, analyzing performance data to optimize outreach.

Provided empathetic bilingual customer support in healthcare, technical support, and logistics, resolving issues efficiently.

Taught music theory, coordinated ensemble performances, and designed group learning experiences for multiple instruments.

Manage and develop relationships with shippers and carriers across the U.S., Prospect and qualify new leads through cold calling, email outreach, and CRM tracking., Negotiate rates and coordinate full and partial truckload shipments efficiently., Provide proactive customer service and problem...

Managed digital campaigns for a property and real estate management company., Created marketing strategies for property promotion across social platforms., Handled client communications, brand positioning, and lead follow-up., Analyzed campaign performance using Meta Business Suite and Google...

Scheduled medical appointments and transportation for U.S. patients., Delivered empathetic, high-quality service while resolving issues efficiently.

Supported European mobile game users through chat, email, and phone., Provided bilingual technical and customer service, resolving escalations.

Taught music theory, performance, and ensemble coordination for multiple instruments., Designed group learning experiences enhancing teamwork and communication.