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Customer Service & Logistics Specialist with 5+ years in transport and digital marketing
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Competencies
Utilized ShipperCRM, HubSpot, and Salesforce for lead management, customer relationships, and workflow automation.
Managed and coordinated full and partial truckload shipments, negotiating rates and handling scheduling logistics.
Created and managed digital campaigns for property marketing, analyzing performance data to optimize outreach.
Provided empathetic bilingual customer support in healthcare, technical support, and logistics, resolving issues efficiently.
Taught music theory, coordinated ensemble performances, and designed group learning experiences for multiple instruments.
Education
Languages
Summary
Experienced in managing client relationships, logistics operations, digital campaigns, and bilingual support. Skilled in CRM systems, negotiation, and team coordination.
Key Achievements
- Managed relationships with shippers and carriers across the U.S., coordinating shipments and negotiating rates.
- Led digital marketing campaigns for property promotion and analyzed their performance with Meta Business Suite and Google Analytics.
- Provided bilingual customer service and technical support, resolving issues efficiently for diverse client bases.
Experience
Freight Broker / Customer Manager
Manage and develop relationships with shippers and carriers across the U.S., Prospect and qualify new leads through cold calling, email outreach, and CRM tracking., Negotiate rates and coordinate full and partial truckload shipments efficiently., Provide proactive customer service and problem...
Digital Marketing Assistant / Account Manager
Managed digital campaigns for a property and real estate management company., Created marketing strategies for property promotion across social platforms., Handled client communications, brand positioning, and lead follow-up., Analyzed campaign performance using Meta Business Suite and Google...
Bilingual Customer Service Agent (Healthcare Division)
Scheduled medical appointments and transportation for U.S. patients., Delivered empathetic, high-quality service while resolving issues efficiently.
Technical Support & Customer Service Representative
Supported European mobile game users through chat, email, and phone., Provided bilingual technical and customer service, resolving escalations.
Music Instructor / Ensemble Conductor
Taught music theory, performance, and ensemble coordination for multiple instruments., Designed group learning experiences enhancing teamwork and communication.