Gerardo is a dedicated professional with over 8 years of experience in telecom, network management, and project leadership. Skilled in VoIP, PBX, and end-to-end project delivery, he excels in stakeholder management, process optimization, and technical solutions for business communication needs.
Experienced in planning, executing, and overseeing telecom and network projects with a focus on quality and client satisfaction.
Proficient in managing VoIP systems, call flows, and network infrastructure to optimize business communications.
Skilled in coordinating with clients, vendors, and cross-functional teams to ensure project success and stakeholder satisfaction.
Capable of translating business needs into technical specifications for successful system implementations.
Focus El Salvador S.A. de C.V.
Supported 500+ users in a high-volume environment, ensuring operational continuity for call center operations.. Managed system deployments, Windows migrations, and network troubleshooting.. Administered Active Directory, Group Policy, DNS, DHCP, and VPN troubleshooting.. Trained end-users and documented procedures to improve adoption of new technologies.. Performed preventive maintenance on servers, computers, printers, and IP phones.. Coordinated small-scale rollout projects (software, hardware, OS migrations).. Improved ticket resolution workflows through documentation and process refinement.
Focus El Salvador S.A. de C.V.
Led QA activities for CCaaS implementations, ensuring requirements alignment and successful UAT.. Developed test plans, test cases, and execution scripts across QA, UAT, and production environments.. Coordinated with developers, product teams, and clients to validate features and resolve defects.. Integrated CRMs with IVRs using REST APIs, ensuring seamless customer experience.. Improved testing coverage and reduced post-deployment issues through structured QA processes.. Strengthened communication between technical teams and clients during implementation cycles.
Cloud Assist S.A. de C.V.
Managed VoIP implementation projects, including requirements gathering, IVR design, provisioning, and client onboarding.. Translated business needs into technical call flows and system configurations.. Provided ongoing support and maintenance for cloud PBX environments, ensuring high availability and service quality.. Diagnosed SIP-related issues and coordinated resolutions with clients and vendors.. Created documentation and deployment checklists that improved implementation consistency.. Acted as the primary technical point of contact for multiple client projects.
Computer Systems Engineer
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Focused on optimizing workflows and procedures to enhance project efficiency and service quality.
Cloud Assist S.A. de C.V.
Lead end-to-end delivery of telecom and network projects, ensuring on-time execution, quality standards, and client satisfaction for 1000+ business customers.. Plan, coordinate, and oversee fiber DIA circuit test and turn-ups, aligning carriers, IT teams, and SIP providers to meet service activation timelines.. Manage project schedules, milestones, and dependencies while proactively identifying risks and implementing mitigation strategies.. Direct on-site installation activities performed by network engineers across multiple client locations.. Conduct network performance analyses to support cost-saving initiatives and infrastructure optimization.. Maintain service contracts and SLAs, ensuring compliance and timely renewals.. Facilitate communication between technical teams, vendors, and stakeholders to clarify requirements and resolve blockers.. Train and mentor project staff, improving team performance and delivery consistency.. Standardize best practices for telecom/network installations, improving operational efficiency and reducing rework.. Successfully coordinated dozens of multi-site deployments with zero missed deadlines.. Improved circuit activation efficiency by optimizing communication workflows between carriers and internal teams.
