Eli - Customer Support Specialist with 6+ years in hospitality and logistics

Provided technical and service support, resolved customer issues, and managed escalations in call centers and hospitality settings.

Coordinated shipments and carriers, optimized processes, and tracked deliveries to ensure timely deliveries and compliance.

Handled billing adjustments, prepared shipping documents, and managed financial transactions including payroll and expense reconciliation.

Organized group bookings, managed finances, and ensured seamless travel experiences for large groups.

Provided technical support and resolved customer issues related to billing and services., Facilitated sales and service adjustments to enhance customer satisfaction., Worked with specific metrics, including call duration, collection goals, and attendance.

Handled incoming calls, resolving customer issues and making billing adjustments., Managed escalated calls and made decisions on credit limit extensions., Supported sales initiatives to enhance customer engagement.

Gained valuable experience in event coordination and vacation planning for groups., Developed accounting skills while managing group bookings and finances., Enhanced customer service abilities by ensuring a seamless travel experience for clients., Strong availability on manage and coordinate a...

Coordinated shipments, including carrier selection, rate negotiation, and delivery tracking., Prepared shipping documents, tracked orders, and ensured regulatory compliance., Resolved logistical challenges, such as delays and discrepancies., Analyzed logistics data to identify improvements,...