Versatile professional with over 6 years of experience in customer service, logistics, billing, and event coordination. Skilled in problem-solving, multi-tasking, and delivering excellent service across hospitality and logistics industries.
Provided technical and service support, resolved customer issues, and managed escalations in call centers and hospitality settings.
Coordinated shipments and carriers, optimized processes, and tracked deliveries to ensure timely deliveries and compliance.
Handled billing adjustments, prepared shipping documents, and managed financial transactions including payroll and expense reconciliation.
Organized group bookings, managed finances, and ensured seamless travel experiences for large groups.
Alorica
Provided technical support and resolved customer issues related to billing and services., Facilitated sales and service adjustments to enhance customer satisfaction., Worked with specific metrics, including call duration, collection goals, and attendance.
ACT Guatemala
Handled incoming calls, resolving customer issues and making billing adjustments., Managed escalated calls and made decisions on credit limit extensions., Supported sales initiatives to enhance customer engagement.
Conduent
Gained valuable experience in event coordination and vacation planning for groups., Developed accounting skills while managing group bookings and finances., Enhanced customer service abilities by ensuring a seamless travel experience for clients., Strong availability on manage and coordinate a...
Lean Solutions Group
Coordinated shipments, including carrier selection, rate negotiation, and delivery tracking., Prepared shipping documents, tracked orders, and ensured regulatory compliance., Resolved logistical challenges, such as delays and discrepancies., Analyzed logistics data to identify improvements,...
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Utilized Opera and booking websites for reservations, and CRM systems for customer management and support.
Hilton Guatemala City
Handle the check-in and check-out process efficiently using Opera System., Handle guest payments, deposits, and billing inquiries accurately., Handle complaints or issues directly, internal and directly with guests., Domain of Booking Websites such as; Maxiroom, Expedia, Booking., Excellent...