Experienced in managing inbound calls, providing tailored solutions, and facilitating payment resolutions across financial and healthcare industries. Bilingual in English and Spanish, with strengths in communication and negotiation.
Utilized exceptional communication skills in customer service roles to address inquiries and resolve issues.
Applied problem-solving skills in troubleshooting issues and facilitating payment resolutions across roles.
Engaged in negotiation to facilitate payment resolutions and manage patient accounts effectively.
Provided financial guidance and ensured regulatory compliance during customer interactions.
SITEL, MoneyGram
Managing inbound calls, Delivering tailored solutions to customers’ inquiries and concerns regarding money transfers, Troubleshooting issues, Providing accurate information, Maintaining a high standard of service
SoFi, Webhelp
Handling inbound calls, Providing exceptional service, Ensuring compliance, Offering financial guidance, Coordinating banking procedures
IBEX CONIFER Team Health
Managing patient accounts, Facilitating payment resolutions, Communication, Negotiation, Problem-solving
High School
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Collaborated with team members to deliver high standards of customer service across various organizations.
