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Customer Service Specialist with diverse financial and healthcare support experience
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Competencies
Utilized exceptional communication skills in customer service roles to address inquiries and resolve issues.
Applied problem-solving skills in troubleshooting issues and facilitating payment resolutions across roles.
Engaged in negotiation to facilitate payment resolutions and manage patient accounts effectively.
Provided financial guidance and ensured regulatory compliance during customer interactions.
Collaborated with team members to deliver high standards of customer service across various organizations.
Education
Languages
Summary
Experienced in managing inbound calls, providing tailored solutions, and facilitating payment resolutions across financial and healthcare industries. Bilingual in English and Spanish, with strengths in communication and negotiation.
Key Achievements
- Managed inbound customer calls and provided tailored solutions for money transfer inquiries at MoneyGram
- Handled financial guidance and ensured compliance during inbound calls at SoFi Webhelp
- Facilitated payment resolutions and negotiated with patients in healthcare collections at IBEX CONIFER Team Health
Experience
CUSTOMER CARE REPRESENTATIVE TIER 1
Managing inbound calls, Delivering tailored solutions to customers’ inquiries and concerns regarding money transfers, Troubleshooting issues, Providing accurate information, Maintaining a high standard of service
BILINGUAL HELP DESK AGENT
Handling inbound calls, Providing exceptional service, Ensuring compliance, Offering financial guidance, Coordinating banking procedures
COLLECTIONS SPECIALIST
Managing patient accounts, Facilitating payment resolutions, Communication, Negotiation, Problem-solving