Greilys - Customer Service Professional with 5+ years of multi-industry experience

Delivered customer support across various channels and industries, focusing on quality and customer satisfaction.

Supervised and motivated customer service teams, implementing coaching and process strategies.

Applied troubleshooting skills to manage reservations, travel issues, and customer inquiries effectively.

Utilized Amadeus GDS, CRMs, and Microsoft Excel to manage customer data and service requests.

Fluent in Spanish and English, enabling support for diverse customer bases.

Supervised and motivated a team of agents, achieving KPIs in quality and productivity., Implemented coaching and process strategies that improved NPS by XX%., Ensured compliance with international customer service standards.

Managed reservations, cancellations, and ticketing using Amadeus GDS., Provided customer support across multiple channels (phone, chat, email)., Ensured SLA compliance and contributed to 95% customer satisfaction rate.

Assisted passengers with reservations, check-in, and loyalty program inquiries., Delivered excellent service in high-demand environments.

Supported international customers with bookings, schedule changes, and travel issues., Applied airline policies and ensured high-quality assistance.

Provided ground support and coordination during flight operations., Ensured smooth passenger boarding and service processes.