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Customer Service Professional with 5+ years of multi-industry experience
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Competencies
Delivered customer support across various channels and industries, focusing on quality and customer satisfaction.
Supervised and motivated customer service teams, implementing coaching and process strategies.
Applied troubleshooting skills to manage reservations, travel issues, and customer inquiries effectively.
Utilized Amadeus GDS, CRMs, and Microsoft Excel to manage customer data and service requests.
Fluent in Spanish and English, enabling support for diverse customer bases.
Education
Languages
Summary
Experienced professional in customer support and team management across travel, airlines, and CX sectors, with proven ability to improve customer satisfaction and operational efficiency.
Key Achievements
- Supervised and motivated customer service teams to meet KPIs in quality and productivity at Intouch CX.
- Managed reservations, cancellations, and ticketing using Amadeus GDS at IGT Solutions, maintaining 95% customer satisfaction.
- Consistently provided high-quality support for airline customers, ensuring compliance with policies and high service standards.
Experience
Team Leader – Customer Service
Supervised and motivated a team of agents, achieving KPIs in quality and productivity., Implemented coaching and process strategies that improved NPS by XX%., Ensured compliance with international customer service standards.
Customer Service Representative – Travel & Airlines (Amadeus GDS)
Managed reservations, cancellations, and ticketing using Amadeus GDS., Provided customer support across multiple channels (phone, chat, email)., Ensured SLA compliance and contributed to 95% customer satisfaction rate.
Customer Service Representative
Assisted passengers with reservations, check-in, and loyalty program inquiries., Delivered excellent service in high-demand environments.
Customer Service Representative
Supported international customers with bookings, schedule changes, and travel issues., Applied airline policies and ensured high-quality assistance.
Customer Service Agent
Provided ground support and coordination during flight operations., Ensured smooth passenger boarding and service processes.