Experienced in providing multilingual customer service and technical support in healthcare, finance, and tech industries with a focus on issue resolution, case management, and team mentorship.
Applied in phone and chat channels across campaigns, effectively resolving inquiries and issues.
Provided support in both English and across multilingual campaigns, facilitating clear customer interactions.
Handled app, device, and account technical issues, ensuring customer satisfaction and resolutions.
Maintained detailed logs of customer interactions and cases for quality control and follow-up.
Connect International, MOFE SA
Calling customers to help them process payments for their accounts, Helping customers with issues on their account
InterfaceBPO (Campaign: Expand MD)
Monitoriong patients readings, Calling patients to remind them to take their tests and double checking their devices functionality, Sending needed alerts to the health providers
Concentrix (Campaign: Marvel)
Helping customers via chat with inquiries in regards of purchased digital content (Account & Billing), Providing with soft tech support
WebHelp (OneLink) (Campaign: Cash App)
Helping customers via chat with their app issues and transactions., Coaching Tier1 agents via chat helping them with non-common cases., Keeping record of cases to classify them.
Industrial Engineering
English Language
Bachelor of Science and Letters
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Utilized MS Office, Google Workspace, and specialized tools like Minitab, AutoCAD, and Arena for data and case handling.
Ibex Global Solutions (Campaign: Sam's Club)
Helping customers via phone with their memberships management, Helping customers to track their placed orders
Concentrix (Campaign: Avalon)
Helping customers via phone with tech issues in regards of their mobile devices., Keeping record of every handled case, Setting appointments for repair orders
