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Customer Service & Support Specialist with 6+ years in Telecom & Healthcare
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Competencies
Applied in phone and chat channels across campaigns, effectively resolving inquiries and issues.
Provided support in both English and across multilingual campaigns, facilitating clear customer interactions.
Handled app, device, and account technical issues, ensuring customer satisfaction and resolutions.
Maintained detailed logs of customer interactions and cases for quality control and follow-up.
Utilized MS Office, Google Workspace, and specialized tools like Minitab, AutoCAD, and Arena for data and case handling.
Education
Languages
Summary
Experienced in providing multilingual customer service and technical support in healthcare, finance, and tech industries with a focus on issue resolution, case management, and team mentorship.
Key Achievements
- Provided multilingual support across diverse campaigns including healthcare, financial, and technology sectors.
- Mentored Tier1 agents at WebHelp, enhancing team quality and case classification efficiency.
- Handled high-volume customer interactions via phone and chat, ensuring issue resolution and account management.
Experience
Collections Agent
Calling customers to help them process payments for their accounts, Helping customers with issues on their account
Remote Patient Monitoring Specialist
Monitoriong patients readings, Calling patients to remind them to take their tests and double checking their devices functionality, Sending needed alerts to the health providers
Customer service representative
Helping customers via chat with inquiries in regards of purchased digital content (Account & Billing), Providing with soft tech support
Bilingual Advisor
Helping customers via chat with their app issues and transactions., Coaching Tier1 agents via chat helping them with non-common cases., Keeping record of cases to classify them.
Customer service representative
Helping customers via phone with their memberships management, Helping customers to track their placed orders
Customer service representative
Helping customers via phone with tech issues in regards of their mobile devices., Keeping record of every handled case, Setting appointments for repair orders