Hansel - Customer Service Representative with 5+ years in client support

Provided empathetic support, active listening, and problem solving to ensure client satisfaction.

Troubleshot technical issues related to SMS functionality and account configurations.

Managed multiple client accounts and supported business phone configurations.

Collaborated with escalation teams and assisted other agents to resolve complex issues.

Handling inbound calls, Assisting clients with account setup, Business phone configurations, Troubleshooting technical issues, Managing multiple client accounts, Resolving complex issues related to SMS functionality and account settings, Serving as part of the Escalations team, Guiding and...