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Customer Service Representative with 5+ years in client support
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Competencies
Provided empathetic support, active listening, and problem solving to ensure client satisfaction.
Troubleshot technical issues related to SMS functionality and account configurations.
Managed multiple client accounts and supported business phone configurations.
Collaborated with escalation teams and assisted other agents to resolve complex issues.
Education
Languages
Summary
Experienced representative skilled in technical support, client handling, and team collaboration.
Key Achievements
- Handled inbound calls and assisted clients with account setup and troubleshooting.
- Managed multiple client accounts and resolved complex SMS and account setting issues.
- Contributed as part of the Escalations team and guided fellow agents.
Experience
Customer service Representative
Handling inbound calls, Assisting clients with account setup, Business phone configurations, Troubleshooting technical issues, Managing multiple client accounts, Resolving complex issues related to SMS functionality and account settings, Serving as part of the Escalations team, Guiding and...