Dedicated professional with extensive experience in in-flight service, hotel guest relations, and recruitment. Skilled in managing diverse customer needs, leading teams, and optimizing service delivery to ensure safety and satisfaction.
Provided exceptional passenger and guest service, ensuring safety, comfort, and satisfaction.
Supervised cabin crew performance and coordinated team efforts during flights.
Effectively communicated with passengers and team members to ensure smooth operations.
Addressed guest inquiries and resolved issues promptly to maintain satisfaction.
QATAR AIRWAYS
Provide exceptional service and ensure the comfort and safety of passengers in premium and economy cabin., Responsible for the overall performance of the cabin crew onboard in all the flights (service, safety and security)., Assist passengers with check in procedures, verifying documentation,...
DNATA EMIRATES GROUPS
Collaborate with entire recruitment process to identify specific hiring requirements to potential candidates., Collaborate with hiring management for alignment, guidelines and preparation of interview questions for futures employees.
FAIRMONT NILE CITY HOTEL
Assist guest with inquiries, manage reservations, provide information about hotel services and resolving any issue or complaints., Ensure guest satisfaction and creating a positive experience.
FITNESS FIRST, OASIS CENTER CLUB
Provide individualized and safe instruction/guidance through induction gym sessions., Design, lead and adapt exercise programs to achieve fitness goals offering guidance on nutrition and lifestyle changes.
Bachelor’s Degree
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Managed recruitment and onboarding activities, coordinating hiring efforts across departments.
