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Helver
Customer Service & Logistics Specialist with 6 years of US-based experience
Video resume
Contacto
Competencias
Extensive experience managing customer relationships, handling claims, and providing technical support in US healthcare and insurance sectors
Managed order fulfillment, freight billing, and shipment tracking processes for logistics companies and supply chain activities
Performed bill transcription, data entry, disputes resolution, and precertification requests for healthcare and transportation sectors
Coordinated benefits, pre-authorizations, and referrals within US health insurance systems for Medicare and other clients
Demonstrated effective communication with clients and internal teams in multicultural environments, supporting both technical and customer service needs
Educacion
Idiomas
Resumen
Experienced customer service and logistics coordinator with 6 years supporting US healthcare and supply chain industries; seeking remote data entry and logistics assistance roles.
Logros Clave
- Provided comprehensive customer support during insurance claims and tech support for US clients at ASURION SAS
- Coordinated logistics operations, verified freight billing, and managed customer relations at multiple organizations
- Handled medical appointment scheduling and benefits coordination for healthcare providers in the US
Experiencia
Sales Representative
Assist Cricket wireless customer during their insurance claim process, basic tech support and cross selling process offering home protection plans over the phone for US clients.
Logistic Coordinator
Coordinated picking and packing processes to ensure efficient order fulfillment., Verified vehicle loading status for timely and accurate deliveries., Generated productivity reports to optimize operational efficiency., Provided customer service in English for Chinese clients, managing material returns and container arrivals.
Medical Appointment Setter
Scheduled medical appointments for patients affiliated with New York University Hospitals., Coordinated benefits, pre-authorizations, referrals, and provided information on medical insurance benefits and coverage for US clients.
Logistic Coordinator
Verified freight trucking billing and performed billing transcription/data entry., Managed price disputes between US transportation companies., Performed occasional track and trace activities.
Senior Customer Service Rep
Handled medical expense claims, benefits coordination, pre-authorizations, and referrals for pharmacy services., Provided information and coordinate benefits with several insurance companies and medical providers for Medicare clients in the US.
Senior Customer Service Rep
Handled medical expense claims, benefits coordination, pre-authorizations, and referrals for pharmacy services., Provided information and coordinate benefits with several insurance companies and medical providers for Medicare clients in the US.