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Helver
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Competencies
Demonstrated experience with Venta Consultiva.
Demonstrated experience with Servicio al Cliente Bilingüe.
Demonstrated experience with Agendamiento de Citas Médicas.
Demonstrated experience with Gestión de Pólizas y Seguros Médicos.
Demonstrated experience with Auditoría y Conciliación de Costos Logísticos.
Education
Languages
Summary
Professional profile
Experience
Sales Representative
Assist Cricket wireless customer during their insurance claim process, basic tech support and cross selling process offering home protection plans over the phone for US clients.
Logistic Coordinator
Coordinated picking and packing processes to ensure efficient order fulfillment.. Verified vehicle loading status for timely and accurate deliveries.. Generated productivity reports to optimize operational efficiency.. Provided customer service in English for Chinese clients, managing material returns and container arrivals.
Medical Appointment Setter
Scheduled medical appointments for patients affiliated with New York University Hospitals.. Coordinated benefits, pre-authorizations, referrals, and provided information on medical insurance benefits and coverage for US clients.
Logistic Coordinator
Verified freight trucking billing and performed billing transcription/data entry.. Managed price disputes between US transportation companies.. Performed occasional track and trace activities.
Senior Customer Service Rep
Handled medical expense claims, benefits coordination, pre-authorizations, and referrals for pharmacy services.. Provided information and coordinate benefits with several insurance companies and medical providers for Medicare clients in the US.
Senior Customer Service Rep
Handled medical expense claims, benefits coordination, pre-authorizations, and referrals for pharmacy services.. Provided information and coordinate benefits with several insurance companies and medical providers for Medicare clients in the US.
Asesor Comercial Bilingüe
Ejecución de ventas consultivas de teléfonos móviles y planes de internet de alta velocidad en entornos bilingües.. Liderazgo en el proceso de migración de clientes de Metro, enfocado en optimizar la experiencia del usuario.. Identificación proactiva de oportunidades de venta cruzada (upselling) y estrategias efectivas de retención de clientes.
Coordinador Logístico In-House
Administración integral de traslados entre bodegas y control riguroso de inventarios.. Coordinación de procesos de logística inversa y gestión operacional de alistamiento y empaque (picking & packing).. Atención personalizada a clientes internos y externos dentro de la cadena de suministro.
Agendador de Citas Médicas Bilingüe (Red Hospitalaria NYU)
Gestión y programación de citas médicas especializadas para la red de hospitales de la Universidad de Nueva York (NYU Langone Health) en EE. UU.. Atención telefónica bilingüe a pacientes y proveedores de salud, garantizando un servicio cálido, preciso y bajo normativas HIPAA.. Verificación de elegibilidad de seguros médicos, actualización de historias clínicas y registro de datos en sistemas CRM / EHR hospitalarios.
Coordinador Logístico de Facturación
Auditoría, conciliación y verificación de facturas de flete terrestre (trucking freight).. Control de calidad sobre costos logísticos operativos (combustible, acarreos/drayage y cargos accesorios).. Procesamiento masivo de datos financieros y resolución ágil de disputas con proveedores.
Representante Senior de Servicio al Cliente
Gestión integral de pólizas y cobertura de seguros médicos para el mercado norteamericano.. Resolución de consultas sobre facturación médica, reclamaciones y autorizaciones previas.. Coordinación entre diferentes aseguradoras y soporte especializado en la gestión de medicamentos.
Representante Junior de Servicio al Cliente
Soporte de primer nivel a asegurados y proveedores de servicios médicos.. Asistencia en agendamiento de citas médicas y gestión de información en la plataforma CRM.. Procesamiento de autorizaciones de servicios de salud y seguimiento continuo de casos.
Skills
Video Transcript
Dispatcher
Hi, good morning. My name is Helber Gutierrez. I'm 43 years old. I'm graduated as International Business Associate in 2017. I have been working for American companies in supply chain and Logistic and Transport Business. Recently, I have been receiving, during approximately 30 hours, training for the dispatching process handling.
Customer Service rep/ Backoffice
Thank you. Hi, good afternoon. My name is Helber Gutierrez. I'm 43 years old. I'm living in Bogota, Colombia, South America. I have four years' experience in customer service positions. And additionally, I have been working in health insurance companies there in USA, like, for example, ETHNA Health Insurance. After that, I was working in United Health Care as pharmacy specialist. And, accordingly, I...