Hernán - Customer Service Specialist with 3+ years of B2B and B2C experience

Provided assistance to customers in healthcare, travel, and retail industries through various support channels.

Utilized bilingual skills to assist US-based customers via chat, email, and phone, enhancing service quality.

Proficient in Microsoft Office suite for documentation and communication tasks.

Applied empathy and active listening to effectively resolve customer issues and provide helpful solutions.

Handle B2B and B2C outbound and inbound calls for the Apple Leisure Group., Work on the sales and service department.

Assisted US based customers regarding their accounts or orders., Handled payments, cancellations, refunds, or created new orders via chat, email, or phone.

Handled outbound calls to insurance companies, Specialty Pharmacies, or PBM’s to assist Healthcare providers with their customer’s treatments.