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Higinio
Customer Service & Support Specialist with 9+ years in BPO
Video resume
Customer Service Representative
I have over 9 years experience in call center bpo. I have been in multiple staff positions like SME, QA, SUP, TRAINER and also BacknOffice and Technical Support Tier 1 & 2. I can start ASAP have all my equipment ready and if you have any questions please let me know via email or whatsapp.
Contacto
Monterrey, Nuevo León, México
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceExpert
Provided support and solutions to customers in call center environments over multiple years.
Technical SupportAdvanced
Supported Tier 1 & 2 technical issues, troubleshooting and resolving technical queries.
Quality AssuranceIntermediate
Conducted QA activities to monitor and improve service quality in call center operations.
Training & SupervisionIntermediate
Trained staff and supervised team activities to ensure performance standards are met.
Back-Office OperationsIntermediate
Handled administrative and support tasks beyond voice interactions efficiently.
Resumen
Experienced in customer service, technical support, quality assurance, and staff training with 9+ years in BPO, ready to work remotely.
Logros Clave
- Gained extensive experience across multiple roles including SME, QA, Supervisor, Trainer, and Technical Support Tier 1 & 2.
- Demonstrated versatility in handling customer service, technical support, and back-office tasks.
- Prepared and equipped for immediate remote work with all necessary tools and equipment ready.
Habilidades
Customer ServiceTechnical SupportQuality AssuranceTraining & SupervisionBack-Office Operations
Publicado en CazVid - 3 jul 2025