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Higinio
Customer Service & Support Specialist with 9+ years in BPO
Video resume
Customer Service Representative
I have over 9 years experience in call center bpo. I have been in multiple staff positions like SME, QA, SUP, TRAINER and also BacknOffice and Technical Support Tier 1 & 2. I can start ASAP have all my equipment ready and if you have any questions please let me know via email or whatsapp.
Contact
Monterrey, Nuevo León, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and solutions to customers in call center environments over multiple years.
Technical SupportAdvanced
Supported Tier 1 & 2 technical issues, troubleshooting and resolving technical queries.
Quality AssuranceIntermediate
Conducted QA activities to monitor and improve service quality in call center operations.
Training & SupervisionIntermediate
Trained staff and supervised team activities to ensure performance standards are met.
Back-Office OperationsIntermediate
Handled administrative and support tasks beyond voice interactions efficiently.
Summary
Experienced in customer service, technical support, quality assurance, and staff training with 9+ years in BPO, ready to work remotely.
Key Achievements
- Gained extensive experience across multiple roles including SME, QA, Supervisor, Trainer, and Technical Support Tier 1 & 2.
- Demonstrated versatility in handling customer service, technical support, and back-office tasks.
- Prepared and equipped for immediate remote work with all necessary tools and equipment ready.
Skills
Customer ServiceTechnical SupportQuality AssuranceTraining & SupervisionBack-Office Operations
Published on CazVid - Jul 3, 2025