Hilario - Data Analyst with 5 years of experience in financial services

Utilized statistical methods and tools to analyze financial data and generate insights.

Written queries to extract, manipulate, and analyze large datasets from relational databases.

Developed complex spreadsheets, dashboards, and automated reporting tools to support data analysis.

Built models to forecast trends and support financial decision-making processes.

Provided technical and web support for wix platform users, troubleshooting website functionality and platform tools, Diagnosed and resolved website performance and design problems while guiding customers on platform features and best practices, maintaining high customer satisfactions

Assisted customers with healthcare-related inquiries, account information, and service requests, Resolved customer concerns efficiently while maintaining a high level of professionalism

Monitored wire transactions and accounts to identify suspicious or fraudulent activity., Investigated potential fraud cases and took appropriate action to protect customer accounts., Communicated with customers to verify transactions and ensure account security., Followed fraud prevention protocols and regulatory compliance standards while handling sensitive financial information.