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Hilario
Technical Support Specialist
Contato
Competências
Utilized statistical methods and tools to analyze financial data and generate insights.
Written queries to extract, manipulate, and analyze large datasets from relational databases.
Developed complex spreadsheets, dashboards, and automated reporting tools to support data analysis.
Built models to forecast trends and support financial decision-making processes.
Worked closely with various teams to understand data needs and deliver actionable insights.
Formação acadêmica
Resumo
Experienced Data Analyst specializing in financial data analysis, reporting, and process improvement.
Principais conquistas
- Led the development of a new data reporting system, improving report accuracy and timeliness
- Streamlined data collection processes, reducing data entry errors by 20%
- Collaborated with cross-departmental teams to implement data-driven decision-making strategies
Experiência
Technical Support Specialist
Provided technical and web support for wix platform users, troubleshooting website functionality and platform tools, Diagnosed and resolved website performance and design problems while guiding customers on platform features and best practices, maintaining high customer satisfactions
Customer Service Rep
Assisted customers with healthcare-related inquiries, account information, and service requests, Resolved customer concerns efficiently while maintaining a high level of professionalism
Fraud Prevention Specialist
Monitored wire transactions and accounts to identify suspicious or fraudulent activity., Investigated potential fraud cases and took appropriate action to protect customer accounts., Communicated with customers to verify transactions and ensure account security., Followed fraud prevention protocols and regulatory compliance standards while handling sensitive financial information.