Experienced in bilingual technical support, customer service, and account analysis, with a strong background in resolving hardware and software issues.
Handled hardware, software, and network issues via calls, email, and chat at Compucom.
Provided bilingual customer support and resolved user doubts efficiently.
Proficient in Microsoft Vista, 8, 10, 11, Excel, and Visual Basic for various support and review tasks.
Analyzed and reconciled accounting reports at Westcon for financial accuracy.
Grupo Telvista, S.A. de C.V.
Resolution of doubts and general information, Creation of reservations and issuance of Web and Telephone tickets, Internal client Technical support
Westcon
Analysis and reconciliation of accounting reports
INE
Audit of public events of political parties and advertising on public roads
TKM
Technical support, Customer service, Resolution of doubts, Audit and approval of refunds
GEPP
High School
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Performed audits of public events and managed data validation at INE and GEPP.
Review of general customer data to process your registration
Compucom
Inbound calls, Outbound calls, Email, Chat and Teams contact with users, Manage and resolve related incidents with software, hardware, accounts with Active Directory and Intune, Requisition for licenses, Onboarding, Offboarding, Software Request, Data cabling request, Printer issues, Wireless...
