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Hugo
Remote Support Specialist with 2+ years of technical support experience
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Competencies
Handled hardware, software, and network issues via calls, email, and chat at Compucom.
Provided bilingual customer support and resolved user doubts efficiently.
Proficient in Microsoft Vista, 8, 10, 11, Excel, and Visual Basic for various support and review tasks.
Analyzed and reconciled accounting reports at Westcon for financial accuracy.
Performed audits of public events and managed data validation at INE and GEPP.
Education
Languages
Summary
Experienced in bilingual technical support, customer service, and account analysis, with a strong background in resolving hardware and software issues.
Key Achievements
- Provided Level 1 helpdesk support at Compucom, resolving various hardware and software issues
- Managed customer inquiries and technical support for bilingual users across multiple platforms
- Analyzed and reconciled accounting reports at Westcon, demonstrating attention to detail and analytical skills
Experience
Customer Service Aeroméxico
Resolution of doubts and general information, Creation of reservations and issuance of Web and Telephone tickets, Internal client Technical support
Analyst MC
Analysis and reconciliation of accounting reports
Monitor Auditor
Audit of public events of political parties and advertising on public roads
Technical support and bilingual customer service, Reimbursement Auditor
Technical support, Customer service, Resolution of doubts, Audit and approval of refunds
Validation
Review of general customer data to process your registration
Bilingual IT help desk level 1 Remote
Inbound calls, Outbound calls, Email, Chat and Teams contact with users, Manage and resolve related incidents with software, hardware, accounts with Active Directory and Intune, Requisition for licenses, Onboarding, Offboarding, Software Request, Data cabling request, Printer issues, Wireless...