Hugo - Customer Service Professional with over 15 years in Client Support and Back Office Operations

Guatemala City,Guatemala,GuatemalaRemotoen

Provided exceptional customer support across multiple roles, enhancing client satisfaction and retention.

Streamlined back office processes at SYNCRONETIX, improving efficiency and accuracy in voice support functions.

Publicado en CazVidVideo entrevista disponibleAbierto a remoto

Resumen

Dedicated professional with over 15 years in customer support, technical troubleshooting, and back office operations. Proven ability to enhance client satisfaction and streamline processes in fast-paced environments.

Video Resume

Logros Clave

Successfully managed customer inquiries and technical issues, reducing resolution time and increasing service quality.
Held key roles in warranty and maintenance departments, ensuring optimal equipment performance and customer satisfaction.

Habilidades

Customer ServiceExpert

Extensive experience in handling diverse customer inquiries, ensuring high satisfaction and loyalty.

Technical SupportAdvanced

Proficient in troubleshooting electronic equipment and providing technical assistance to clients.

Back Office OperationsIntermediate

Skilled in managing administrative and support functions to optimize operational workflows.

Communication SkillsExpert

Excellent verbal and written communication abilities, facilitating clear and effective interactions.

Idiomas

SpanishEnglish

Experiencia

Back Office / Voice

SYNCRONETIX - Natera

2023 - 2025

Customer Service Representative, Floor support

ALORICA – United Health Care

2021 - 2023

Customer Service Representative

ALORICA

2018 - 2021

Customer Service Representative

TELUS Transactel

2015 - 2017

Customer Service, Maintenance

CYBER PLACE

2009 - 2015

Budget Officer

SERVI ELECTRONICA

2006 - 2009

Educacion

Colegio Bilingue en Computacion Yulimay PC

Bachiller en Cencias y Letras con Orientación en Computación

Completed 2001

Carolingia National Institute of Basic Education

Third Grade Diploma

Completed 1986

Mariano Rossell Arellano School

Sixth Grade Diploma

Completed 1983

Hemphill schools

Diploma Tecnico en electrónica y microprocesadores

Completed 1991

Colegio IMB

Computer Course WINDOWS Environment

Completed 1999

Telus International University

Intensive English Course

Transcripcion del Video

Resume video

Hi, my name is Hugo, I am from Guatemala. I will be so excited to work for you, great company. I have been working in this industry since 2015. I have been working for different companies providing services such as sales, retention, the export. I understand how important it is to provide a great customer service in order to make customers happy with the company. Thank you so much.