This is my profileContact via CazVid
Hugo
Customer Service Professional with over 15 years in Client Support and Back Office Operations
Video resume
Contact
Competencies
Extensive experience in handling diverse customer inquiries, ensuring high satisfaction and loyalty.
Proficient in troubleshooting electronic equipment and providing technical assistance to clients.
Skilled in managing administrative and support functions to optimize operational workflows.
Excellent verbal and written communication abilities, facilitating clear and effective interactions.
Education
Languages
Summary
Dedicated professional with over 15 years in customer support, technical troubleshooting, and back office operations. Proven ability to enhance client satisfaction and streamline processes in fast-paced environments.
Key Achievements
- Provided exceptional customer support across multiple roles, enhancing client satisfaction and retention.
- Streamlined back office processes at SYNCRONETIX, improving efficiency and accuracy in voice support functions.
- Successfully managed customer inquiries and technical issues, reducing resolution time and increasing service quality.
- Held key roles in warranty and maintenance departments, ensuring optimal equipment performance and customer satisfaction.
Experience
Back Office / Voice
Customer Service Representative, Floor support
Customer Service Representative
Customer Service Representative
Customer Service, Maintenance
Budget Officer
Warranty Department
Electronic equipment repair technician
Digital Camera Repair Technician
Payroll Department
Skills
Video Transcript
Resume video
Hi, my name is Hugo, I am from Guatemala. I will be so excited to work for you, great company. I have been working in this industry since 2015. I have been working for different companies providing services such as sales, retention, the export. I understand how important it is to provide a great customer service in order to make customers happy with the company. Thank you so much.