Experienced in hospitality and technical customer support, specializing in resolving issues, managing bookings, and delivering excellent client service.
Delivered high-quality service by addressing guest and customer needs efficiently across hospitality and banking sectors.
Utilized high-level communication skills to interact effectively with guests, clients, and internal departments.
Proficient in CRM software and specialized support tools, applying technical skills to resolve client issues.
Addressed and resolved guest complaints, billing issues, and service disruptions through effective problem-solving techniques.
Yemaya Reef
Efficiently utilized internal software to manage reservations, check-ins, and check-outs, while warmly welcoming guests and providing assistance to enhance their experience., Handled a multi-line phone system with professionalism, collaborated with housekeeping and maintenance to address guest requests, and resolved complaints through strong problem-solving skills., Maintained a thorough understanding of room availability and rates while performing cashier duties, including posting charges and facilitating currency exchanges.
Webhelp
Provided assistance to customers regarding their banking app, addressing inquiries related to unrecognized charges, dispute requests, and duplicate charges., Acted as a liaison between various departments to connect clients with the appropriate level of support and ensure their concerns were effectively addressed.
Sitel
Utilized specialized software to provide technical support to clients encountering issues with their internet service., Responded to inquiries related to service packages and billing concerns.
Computer Science Engineering
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