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Customer Service Specialist with 5+ years of diverse client support
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Competencies
Delivered high-quality service by addressing guest and customer needs efficiently across hospitality and banking sectors.
Utilized high-level communication skills to interact effectively with guests, clients, and internal departments.
Proficient in CRM software and specialized support tools, applying technical skills to resolve client issues.
Addressed and resolved guest complaints, billing issues, and service disruptions through effective problem-solving techniques.
Education
Summary
Experienced in hospitality and technical customer support, specializing in resolving issues, managing bookings, and delivering excellent client service.
Key Achievements
- Managed reservations, guest check-ins/outs, and resolved guest complaints at Yemaya Reef, enhancing guest experience.
- Provided technical and billing support to banking customers, facilitating efficient issue resolution.
- Responded to internet service inquiries using specialized software, supporting customer satisfaction.
Experience
FRONT DESK- HOTEL CONCIERGE
Efficiently utilized internal software to manage reservations, check-ins, and check-outs, while warmly welcoming guests and providing assistance to enhance their experience., Handled a multi-line phone system with professionalism, collaborated with housekeeping and maintenance to address guest requests, and resolved complaints through strong problem-solving skills., Maintained a thorough understanding of room availability and rates while performing cashier duties, including posting charges and facilitating currency exchanges.
BILLINGUAL ADVOCATE
Provided assistance to customers regarding their banking app, addressing inquiries related to unrecognized charges, dispute requests, and duplicate charges., Acted as a liaison between various departments to connect clients with the appropriate level of support and ensure their concerns were effectively addressed.
ADVANCE CUSTOMER CARE ADVOCATE
Utilized specialized software to provide technical support to clients encountering issues with their internet service., Responded to inquiries related to service packages and billing concerns.