Ixkra - Customer Service & Financial Transactions Specialist with 5+ years of experience

Granada, Granada Department, Nicaraguaen

Managed complex reservations and customer inquiries at Ibex International, ensuring smooth guest experiences.

Resolved chargebacks and card transaction issues with major brands, improving dispute management processes.

Publicado en CazVid

Resumen

Experienced in customer support, financial transactions, and booking management with a strong focus on accuracy and customer satisfaction.

Logros Clave

Processed banking transactions, maintained accurate cash balances, and handled invoicing at BAC Credomatic and Sportline America.

Habilidades

Customer SupportAvanzado

Provided multi-channel support via phone, chat, and email to resolve customer issues efficiently.

Financial TransactionsIntermedio

Handled banking operations including deposits, payments, and currency exchange at BAC Credomatic.

Reservation & Booking ManagementIntermedio

Managed reservations and guest reviews on Airbnb and Booking.com, ensuring accuracy and customer satisfaction.

Technical SkillsAvanzado

Proficient in Microsoft Office, CRM systems, and booking platforms, supporting various operational needs.

Cash Handling & Invoicing

Experiencia

Bilingual Customer Service Agent

Ibex International

2022 - 2024

Managed and confirmed apartment and hostel reservations., Provided customer support via phone and chat throughout guests&#x27; stays., Reviewed and responded to guest reviews on Airbnb and Booking.com., Registered check-ins and check-outs, ensuring accurate records and smooth operations.,...

Chargeback Analyst

BAC Credomatic

2018 - 2022

Delivered customer service in English via chat for a U.S.-based company., Efficiently resolved technical issues and inquiries., Followed up on cases with a strong focus on customer satisfaction.