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Customer Service & Financial Transactions Specialist with 5+ years of experience
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Competencies
Provided multi-channel support via phone, chat, and email to resolve customer issues efficiently.
Handled banking operations including deposits, payments, and currency exchange at BAC Credomatic.
Managed reservations and guest reviews on Airbnb and Booking.com, ensuring accuracy and customer satisfaction.
Proficient in Microsoft Office, CRM systems, and booking platforms, supporting various operational needs.
Performed daily cash closings, invoicing, and financial reconciliation at retail and banking roles.
Education
Languages
Summary
Experienced in customer support, financial transactions, and booking management with a strong focus on accuracy and customer satisfaction.
Key Achievements
- Managed complex reservations and customer inquiries at Ibex International, ensuring smooth guest experiences.
- Resolved chargebacks and card transaction issues with major brands, improving dispute management processes.
- Processed banking transactions, maintained accurate cash balances, and handled invoicing at BAC Credomatic and Sportline America.
Experience
Bilingual Customer Service Agent
Managed and confirmed apartment and hostel reservations., Provided customer support via phone and chat throughout guests' stays., Reviewed and responded to guest reviews on Airbnb and Booking.com., Registered check-ins and check-outs, ensuring accurate records and smooth operations.,...
Chargeback Analyst
Delivered customer service in English via chat for a U.S.-based company., Efficiently resolved technical issues and inquiries., Followed up on cases with a strong focus on customer satisfaction.
Teller
Handled banking transactions at the counter: deposits, payments, currency exchange., Verified and balanced cash and documents.
Cashier
Invoiced sales and performed daily cash closings.