Skilled in customer service, client relations, and remote communication, with proven ability to manage multiple tasks efficiently. Extensive experience supporting clients through energy and telecom sectors, ensuring satisfaction and adherence to policies.
Delivered personalized support and maintained positive client relationships across telecom and energy sectors.
Handled inbound and outbound calls professionally, ensuring clarity and customer satisfaction in diverse scenarios.
Utilized CRM tools to manage customer information, track interactions, and support remote work efficiency.
Managed multiple tasks effectively in fast-paced environments, ensuring deadlines and performance metrics were met.
NRG Texas-based Energy Company
Assist customers with private energy service plans, contracts, and scheduling., Manage inbound and outbound calls while maintaining a professional and empathetic approach., Explain pricing, terms, and benefits clearly to ensure customer understanding., Handle customer information accurately and...
Telcel
Provided customer support for mobile services, billing inquiries, and account management., Scheduled services and resolved issues efficiently to improve customer satisfaction., Managed multiple tasks simultaneously in a fast-paced environment., Maintained accurate records and followed company...
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Adapted to remote operational demands, maintaining productivity, confidentiality, and professional communication.
