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Energy Sales & Customer Service Specialist with 4+ years in client relations
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Competencies
Delivered personalized support and maintained positive client relationships across telecom and energy sectors.
Handled inbound and outbound calls professionally, ensuring clarity and customer satisfaction in diverse scenarios.
Utilized CRM tools to manage customer information, track interactions, and support remote work efficiency.
Managed multiple tasks effectively in fast-paced environments, ensuring deadlines and performance metrics were met.
Adapted to remote operational demands, maintaining productivity, confidentiality, and professional communication.
Languages
Summary
Skilled in customer service, client relations, and remote communication, with proven ability to manage multiple tasks efficiently. Extensive experience supporting clients through energy and telecom sectors, ensuring satisfaction and adherence to policies.
Key Achievements
- Assisted customers with private energy service plans, contracts, and scheduling at NRG, ensuring clear communication and customer understanding.
- Managed inbound and outbound calls in a remote environment, maintaining a professional and empathetic approach to improve customer satisfaction.
- Provided support for mobile services, billing, and account management at Telcel, handling multiple tasks efficiently in a fast-paced setting.
Experience
Energy Sales Representative
Assist customers with private energy service plans, contracts, and scheduling., Manage inbound and outbound calls while maintaining a professional and empathetic approach., Explain pricing, terms, and benefits clearly to ensure customer understanding., Handle customer information accurately and...
Customer Service Representative
Provided customer support for mobile services, billing inquiries, and account management., Scheduled services and resolved issues efficiently to improve customer satisfaction., Managed multiple tasks simultaneously in a fast-paced environment., Maintained accurate records and followed company...