Experienced customer service specialist with over 5 years supporting clients in the travel and tech industries. Skilled in troubleshooting, account management, and travel coordination, committed to delivering excellent service and resolving issues efficiently.
Applied technical expertise in diagnosing internet and satellite communication issues to resolve customer problems efficiently.
Managed customer information and interactions using CRM platforms to ensure accurate documentation and service quality.
Utilized booking platforms to coordinate travel arrangements, leveraging supplier partnerships to find cost-effective solutions.
Guided clients through troubleshooting procedures for internet and equipment issues, improving resolution times.
Foundever | Hotwire.com
Travel Agent at Hotwire.com, responsible for providing tailored travel solutions by coordinating hotels and car rentals through the company’s dynamic booking platform., Assisted clients in finding cost-effective travel options by leveraging exclusive supplier partnerships and promotional offers.,...
Foundever | Viasat
Customer Service and Technical Support Representative at Viasat, responsible for assisting residential and business customers by diagnosing and resolving internet connectivity and equipment issues., Guided users through troubleshooting procedures to ensure quick and efficient resolution while...
High School Diploma
Proficient in CRM platforms like Salesforce and VoIP tools to document interactions and communicate effectively.