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Customer Service Specialist with 5+ years in travel and tech support
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Competencies
Applied technical expertise in diagnosing internet and satellite communication issues to resolve customer problems efficiently.
Managed customer information and interactions using CRM platforms to ensure accurate documentation and service quality.
Utilized booking platforms to coordinate travel arrangements, leveraging supplier partnerships to find cost-effective solutions.
Guided clients through troubleshooting procedures for internet and equipment issues, improving resolution times.
Proficient in CRM platforms like Salesforce and VoIP tools to document interactions and communicate effectively.
Education
Languages
Summary
Experienced customer service specialist with over 5 years supporting clients in the travel and tech industries. Skilled in troubleshooting, account management, and travel coordination, committed to delivering excellent service and resolving issues efficiently.
Key Achievements
- Managed complex travel itineraries and coordinated hotel and car rentals at Hotwire.com, ensuring high customer satisfaction.
- Assisted residential and business clients at Viasat by diagnosing connectivity issues, maintaining high resolution rates.
- Reduced call handling times and improved first-contact resolution through effective troubleshooting and CRM documentation.
Experience
Customer service
Travel Agent at Hotwire.com, responsible for providing tailored travel solutions by coordinating hotels and car rentals through the company’s dynamic booking platform., Assisted clients in finding cost-effective travel options by leveraging exclusive supplier partnerships and promotional offers.,...
Customer service
Customer Service and Technical Support Representative at Viasat, responsible for assisting residential and business customers by diagnosing and resolving internet connectivity and equipment issues., Guided users through troubleshooting procedures to ensure quick and efficient resolution while...