Javier

Experiencia demostrada en Customer Relationship Management (CRM).

Experiencia demostrada en Airline Reservation Systems (Sabre, Amadeus, Amazon Connect).

Experiencia demostrada en Office productivity tools (Word, Excel, PowerBI).

Experiencia demostrada en Zoom.

Delivered outstanding customer support to English-speaking travelers across multiple channels (phone, chat, and email)., Resolved itinerary changes, refunds, and loyalty program concerns with high customer satisfaction., Consistently met performance KPIs, including AHT, CSAT, and quality assurance.

Handled complex flight bookings, changes, and inquiries for international customers., Assisted in both English and Spanish, ensuring compliance with airline procedures., Collaborated with internal teams to ensure accurate ticketing and resolution.

Provided support for U.S. customers regarding product information, orders, and returns., Worked with CRM tools and scripts to deliver fast, friendly service., Recognized multiple times for high-quality service and customer loyalty.