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Javier
Contact
Competencies
Experiencia demostrada en Customer Relationship Management (CRM).
Experiencia demostrada en Airline Reservation Systems (Sabre, Amadeus, Amazon Connect).
Experiencia demostrada en Office productivity tools (Word, Excel, PowerBI).
Experiencia demostrada en Zoom.
Experiencia demostrada en Microsoft Teams.
Education
Experience
Travel Advisor
Delivered outstanding customer support to English-speaking travelers across multiple channels (phone, chat, and email)., Resolved itinerary changes, refunds, and loyalty program concerns with high customer satisfaction., Consistently met performance KPIs, including AHT, CSAT, and quality assurance.
Travel Agent
Handled complex flight bookings, changes, and inquiries for international customers., Assisted in both English and Spanish, ensuring compliance with airline procedures., Collaborated with internal teams to ensure accurate ticketing and resolution.
Customer Service Advisor
Provided support for U.S. customers regarding product information, orders, and returns., Worked with CRM tools and scripts to deliver fast, friendly service., Recognized multiple times for high-quality service and customer loyalty.