Experienced professional in marketing, customer service, and operations with expertise in digital strategies, team leadership, and client engagement.
Designed marketing strategies, managed content calendars, and analyzed campaign metrics for brands.
Provided excellent service via multiple roles, including guest services and tech support, ensuring customer satisfaction.
Managed daily restaurant operations, hiring, training, and team coordination across various roles.
Supported sales efforts through relationship building, technical support, and promoting warranty services.
Hey Day Marketing
Created marketing strategies, Developed brand tone, Managed content calendars, Analyzed metrics for US-based brands: Mercedes Benz, Happy Urology, El Floridita, The Mortgage Group and oHM Fitness.
Asurion
Exceeded sales goals by providing remote support, Resolving device issues, Effectively selling warranty and insurance services, Ensuring customer satisfaction and fostering long-term relationships.
Tragatela Restaurant
Managed daily operations, Finances, Team hiring/training, Boosting sales, Led marketing efforts including community management and social media.
Carnival Cruise Line
Managed guest services including permits, immigration documentation, and currency exchange (CAD, EUR, USD), Coordinated billing, account closures, travel arrangements, and security procedures, Assisted with medical, executive, and logistical support for doctors, the captain, and management.,...
High School Diploma
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Handled permits, documentation, billing, travel arrangements, and security procedures in cruise line and hotel settings.
W Hotels
Delivered exceptional customer service at reception, Overseeing check-ins/outs, billing, and reservations., Managed both internal and external accounts, currency exchange, and auditing processes.
Teleperformance
Provided customer service for AT&T and Cricket, Offering tech support, billing breakdowns, and issue resolution.
