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Community Manager with 5+ years in marketing and customer service
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Competencies
Designed marketing strategies, managed content calendars, and analyzed campaign metrics for brands.
Provided excellent service via multiple roles, including guest services and tech support, ensuring customer satisfaction.
Managed daily restaurant operations, hiring, training, and team coordination across various roles.
Supported sales efforts through relationship building, technical support, and promoting warranty services.
Handled permits, documentation, billing, travel arrangements, and security procedures in cruise line and hotel settings.
Education
Languages
Summary
Experienced professional in marketing, customer service, and operations with expertise in digital strategies, team leadership, and client engagement.
Key Achievements
- Developed marketing strategies and brand tone for US-based brands including Mercedes Benz and The Mortgage Group.
- Exceeded sales goals through remote device support and warranty sales at Asurion.
- Managed daily operations, marketing, and team training at Tragatela Restaurant, boosting sales.
Experience
COMMUNITY MANAGER
Created marketing strategies, Developed brand tone, Managed content calendars, Analyzed metrics for US-based brands: Mercedes Benz, Happy Urology, El Floridita, The Mortgage Group and oHM Fitness.
SALES EXPERT
Exceeded sales goals by providing remote support, Resolving device issues, Effectively selling warranty and insurance services, Ensuring customer satisfaction and fostering long-term relationships.
RESTAURANT OWNER AND MARKETING MANAGER
Managed daily operations, Finances, Team hiring/training, Boosting sales, Led marketing efforts including community management and social media.
GUEST SERVICES – ADMINISTRATIVE, EXECUTIVE AND MEDICAL ASSISTANT
Managed guest services including permits, immigration documentation, and currency exchange (CAD, EUR, USD), Coordinated billing, account closures, travel arrangements, and security procedures, Assisted with medical, executive, and logistical support for doctors, the captain, and management.,...
FRONT DESK AGENT - AUDITOR
Delivered exceptional customer service at reception, Overseeing check-ins/outs, billing, and reservations., Managed both internal and external accounts, currency exchange, and auditing processes.
SERVICE EXPERT
Provided customer service for AT&T and Cricket, Offering tech support, billing breakdowns, and issue resolution.