Experienced in client support via chat, voice, and email, with a focus on empathetic communication and complaint management.
Delivered customer service through various channels including chat, voice, and email, managing complaints and inquiries effectively.
Utilized empathetic and clear communication skills to address customer needs and resolve issues.
Worked as an interpreter at BMDMI, facilitating communication across language barriers.
Collaborated with claims and customer support teams to ensure effective service delivery.
Webhelp/Concentrix Nicaragua
Assisting Disney+ and Hulu customers via chat and voice., Claims and customer support teams.
Outsourcing Costa Rica (OCR)
Assisting StockX customer via email., Claims and customer support teams.
Sitel Nicaragua
Empathic and calm management of user complaints., Customer service by phone., 2+ years as customer service representative.
Baptis Medical and Dental Mission International Nicaragua (BMDMI)
Worked as interpreter.
Agricultural Engineer
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