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J

Jeffrey

Customer Service Professional with diverse experience in banking, tech support, and collections

Contacto

San José, San José, Costa Rica
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Competencias

Customer ServiceExpert

Provided support and assistance to customers across banking, gaming, and technical sectors ensuring client satisfaction.

Technical SupportAdvanced

Supported users troubleshooting software, systems like RTG, LivePerson, and IBM platforms across various roles.

Team ManagementIntermediate

Led customer service teams in banking, overseeing operations and providing guidance in a fast-paced environment.

System SkillsExpert

Proficient in multiple software tools including Word, Excel, PowerPoint, Adobe Photoshop, and specialized banking and support systems.

CommunicationExpert

Effectively communicated with clients and team members through chats, calls, and system platforms to ensure clear service delivery.

Educacion

High School
Instituto de Alajuela
High School
Instituto de Alajuela

Idiomas

EnglishC2
RussianB2

Resumen

Experienced customer service professional with a strong background in banking, technical support, and collections. Skilled in managing multiple systems and leading teams to deliver exceptional client support.

Logros Clave

  • Progressed from Customer Service roles to Team Manager in banking, demonstrating leadership and operational skills.
  • Handled multiple customer support systems including RTG, LivePerson, and IBM platforms, showcasing technical versatility.
  • Gained extensive experience across industries such as finance, gaming, and telecommunication, managing various client needs.

Experiencia

Customer Service, line mover

Bet US
Feb. 2021 - Sept. 2023

Customer service agent for RTG systems and Live Person system chats

EstacionTramar
November 2013 - September 2016

Banking Customer Service Assistance, Team manager

Bank of America
June 2008 - November 2009

Technical Support Agent, QA rep. And Manager’s assistance

CONVERGYS
March 2010 - October 2013

Collections and Customer Service agent

CFC International
January 2009 - September 2009

Collections and Customer service

Client Services
September 2023 - August 2024

Support Professional, Sales, Customer service agent and Senior Line associate

Foundever
December 2023 - June 2025

Habilidades

Customer ServiceTechnical SupportTeam ManagementSystem SkillsCommunication
Publicado en CazVid - 17 may 2026
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